Cancellation & Refund Policy
Last updated: August 2026
Cancellation: You may cancel your order for any reason, at any time before it has been delivered to you.
Refund: Once an order is delivered, a refund is only issued if the item(s) received are wrong or were damaged in transit.
Cancellation Policy
You can cancel your order for any reason, as long as it has not yet been delivered to you — this includes orders that are being processed, packed, or already shipped and on their way. Once the order has been marked delivered, it can no longer be cancelled; at that point, only the Refund Policy below applies.
How to cancel
Contact our support team with your order number (see Contact below), and we will cancel it as long as it has not been delivered yet.
Prepaid orders
If you paid online and cancel before delivery, the full amount is refunded to your original payment method.
Cash on Delivery orders
Simply decline to accept the package at the time of delivery, or contact us beforehand — no charge applies since payment was not yet made.
Refund Policy
Once your order has been delivered, we offer a refund only in the following two situations:
You received the wrong item — different from what you ordered
The item was damaged in transit while being shipped to you
Refunds are not offered for reasons outside these two — for example a change of mind, or not liking the product — once the order has been delivered.
How to Request a Refund
Contact us within 48 hours of delivery with your order number.
Include clear photos (or a video) of the item and packaging showing it's the wrong item or the transit damage.
Our team reviews the claim, typically within 24-48 hours.
Once approved, we arrange a pickup of the item (where applicable) and process your refund.
Refund Timeline
UPI / Bank Transfer
3-5 Business Days
After approval
Credit/Debit Card
5-7 Business Days
After approval
Cash on Delivery orders
5-7 Business Days
Refunded via bank transfer/UPI
Need to Cancel an Order or Request a Refund?
Email: support@aipomindia.com | Phone: +91 1800-000-0000 (Mon-Sat, 9AM-6PM)